Administration and Management in Criminal Justice 1st Edition Allen Test Bank
Test Bank for Administration and Management in Criminal Justice A Service Quality Approach 1st Edition, Jennifer M. Allen, Rajeev Sawhney, ISBN: 9781483350707, IABN: 9781483370613
Contents
Chapter 1. Defining Management and Organization
Chapter 2. Open Versus Closed Systems
Chapter 3. Service Quality Approach
Chapter 4. Environmental Influences
Chapter 5. Conflict, Power, and Ethical Issues
Chapter 6. Motivation
Chapter 7. Leadership
Chapter 8. Communication
Chapter 9. Police Administration
Chapter 10. Courts
Chapter 11. Probation and Parole
Chapter 12. Prisons, Jails, and Detention Centers
Chapter 13. Security Management
Chapter 14. Measuring Organizational Effectiveness and Service Quality
Chapter 1:
Defining Management and Organization
Test Bank
Multiple Choice (25)
1. If management is defined as maximizing organizational productivity through employee selection and training and task planning, then it is defined consistent with _________.
a. Scientific management
b. Administrative management
c. Bureaucratic management
d. Human relations theory
Correct Answer: A (pg. 2)
2. _________ is an ongoing process of getting things done through a variety of people with the least amount of effort, expense, and waste, resulting in the achievement of organizational goals.
a. Organization
b. Leadership
c. Management
d. Strategy
Correct Answer: C (pg. 3)
3. Prosecutors represent the state in criminal cases against accused offenders. According to Blau and Scott’s categories of organizational beneficiaries, the beneficiary of the prosecutor’s office is best considered the _________.
a. Owner/manager
b. Rank and file/member
c. Client
d. Commonwealth
Correct Answer: D (pg. 3)
4. The _________of an organization is/are considered its priorities.
a. Vision
b. Mission
c. Values
d. Strategic goals
Correct Answer: C (pg. 4)
5. A centralized organization is characterized by which of the following?
a. Lower-level staff make decisions
b. Delegation of authority
c. Managers making most key decisions
d. Few levels of authority between the top managers and the line staff at the bottom
Correct Answer: C (pg. 7)
6. Which of the following is not a characteristic of a police department with an informal organizational structure?
a. Decentralized
b. Loosely connected structures
c. Horizontal rather than vertical structure
d. Clearly defined and rigid chain of command
Correct Answer: D (pg. 9)
7. Which of the following is not a part of the systems view of organizations?
a. Inputs
b. Profit
c. Outputs
d. Feedback
Correct Answer: B (pg. 9)
8. A prison admits new inmates, incarcerates and attempts to rehabilitate them, and, at the end of their sentences, releases them back into the community. According to the systems view of organization, the housing and rehabilitating of inmates before release can best be viewed as one of the prison’s _________.
a. Inputs
b. Outputs
c. Processes
d. Feedback
Correct Answer: C (pg. 9)
9. Which component of the systems model is often used by individuals outside the organization to determine if the organization is successful?
a. Inputs
b. Outputs
c. Processes
d. Feedback
Correct Answer: B (pg. 9)
10. A prosecutor’s office (a system) is tasked with securing convictions against those accused of committing crimes. From this perspective, the inputs of a prosecutor’s office are _________.
a. Accused offenders
b. Lower crime rates
c. Criminal laws
d. Convictions
Correct Answer: A (pg. 9)
