Business and Professional Communication 4th Edition Quintanilla Test Bank
Test Bank for Business and Professional Communication KEYS for Workplace Excellence 4th Edition By Kelly M. Quintanilla, Shawn T. Wahl, ISBN: 9781506369594, ISBN: 9781544382678, ISBN: 9781071811801, ISBN: 9781506369587
Table of Contents
PART I. BEGINNING COMMUNICATION PRINCIPLES
CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION
CHAPTER 3. LISTENING
PART II . ENTERING THE WORKPLACE
CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION
CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE
PART III . DEVELOPING IN THE WORKPLACE
CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK
CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS
PART IV. EXCELLING IN THE WORKPLACE
CHAPTER 8. TECHNOLOGY IN THE WORKPLACE
CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING
CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT
PART V. PRESENTING IN THE WORKPLACE
CHAPTER 11. INFORMING AND PERSUADING
CHAPTER 12. SPEECH DESIGN
CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE
PART VI . SURVIVING IN THE WORKPLACE
CHAPTER 14. WORK–LIFE BALANCE
Chapter 1: Business and Professional Excellence in the Workplace
Test Bank
Multiple Choice
1. Shyness describes what type of communication apprehension?
a. trait
b. group
c. introverted
d. evaluative
Ans: A
Learning Objective: 1.7. Identify the types and causes of communication apprehension
Cognitive Domain: Knowledge
Answer Location: Types of Communication Apprehension
Difficulty Level: Easy
2. KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills, stands for ______.
a. know yourself, evaluate the professional context, your communication interaction, step back and reflect
b. kinesics, extemporaneous, your nonverbal and verbal strengths and weaknesses
c. know your communication, evaluate the reaction, your communication competencies, success strategies
d. keys to communication skills, exemplify and enhance, your own and the communication of others, signs and symbols
Ans: A
Learning Objective: 1.8. Discuss communication and professional excellence from an ethical perspective
Cognitive Domain: Knowledge
Answer Location: KEYS for Excellence in the Workplace
Difficulty Level: Medium
