Managing Quality 7th Edition Foster Test Bank
Test Bank for Managing Quality Integrating the Supply Chain 7th Edition By S. Thomas Foster, John W. Gardner, ISBN: 1119883814, ISBN: 9781119883814
Table of Contents
Part 1 Understanding Quality Concepts
1 Differing Perspectives on Quality 2
2 Quality Theory 27
3 Global Supply Chain Quality and International Quality Standards 53
Part 2 Designing and Assuring Quality
4 Strategic Quality Planning 88
5 The Voice of the Customer 113
6 The Voice of the Market 138
7 Quality and Innovation in Product and Process Design 161
8 Designing Quality Services 189
9 Managing Supplier Quality in the Supply Chain 221
Part 3 Implementing Quality
10 The Tools of Quality 238
11 Statistically Based Quality Improvement for Variables 279
12 Statistically Based Quality Improvement for Attributes 318
13 Lean and Six Sigma Management Principles and Tools 341
Part 4 Forever Improving the Quality System
14 Managing Quality Improvement Teams and Projects 386
15 Implementing and Validating the Quality System 419
