Operations and Supply Chain Management 3rd Edition Collier Test Bank
Test Bank for Operations and Supply Chain Management 3rd Edition By David A. Collier, James Evans, ISBN-10: 0357901649, ISBN-13: 9780357901649
Table of Contents
PART 1: BASIC CONCEPTS OF OM AND VALUE CHAINS.
1. Operations Management and Value Chains.
2. Analytics and Performance Measurement in Operations and Value Chains.
3. Operations Strategy.
4. Technology and Operations Management.
PART 2: DESIGNING OPERATIONS AND SUPPLY CHAINS
5. Goods and Service Design.
6. Supply Chain Design.
7. Process Selection, Design, and Improvement.
8. Facility and Work Design.
PART 3: MANAGING OPERATIONS AND SUPPLY CHAINS.
9. Forecasting and Demand Planning.
10. Capacity Management.
11. Process Analysis and Resource Utilization.
12. Managing Inventories in Supply Chains.
13. Supply Chain Management and Logistics.
14. Resource Management.
15. Operations Scheduling and Sequencing.
16. Quality Management.
17. Quality Control & SPC.
18. Lean Operating Systems.
19. Project Management.
20. Building Resilience and Continuity in Operations and Supply Chains
1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False
2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True
3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False
4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True
5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False
ANSWER: False
6. The higher the customer participation in service processes, the more certainty a firm has with respect to service time and capacity.
a. True
b. False
ANSWER: False
7. A process invariably resides within a department or traditional management function.
a. True
b. False
ANSWER: False
8. Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the value of the product.
a. True
b. False
ANSWER: True
9. Big data analytics is intended to support service businesses such as virtual banking.
a. True
b. False
ANSWER: True
10. A warm welcome by an employee at a hotel check-in counter is an example of
a. social sustainability.
b. predictive analytics.
c. a service blueprint.
d. a moment of truth.
ANSWER: d
